Legal

This page explains delivery, order cancellation, withdrawal, returns and defective-goods procedures for product orders placed on the İsmet Peyzaj website. It is based on Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts and should be read together with the Distance sales agreement. Nothing on this page limits your statutory consumer rights. Version: R19-2026-10-09 · Effective date: 09.10.2026 (9 October 2026)

1. Scope

These terms apply only to products ordered from the Site (live plants, turf rolls, seeds, soil, fertiliser, pots, irrigation and lighting products, decorative stone, garden furniture and so on). The right of withdrawal and the consumer rights on defective goods are for consumers who buy a product for purposes that are not commercial or professional; for buyers who purchase for commercial or professional purposes, the distinction in Article 1.2 of the Distance sales agreement applies. Landscape survey, design, installation and maintenance services are not part of products ordered from the Site; their terms are set out in the quotation and in a separately concluded service contract.

2. Delivery

2.1. Delivery area and methods

• Inside Kocaeli: all products are delivered by appointment to your address in the twelve districts of Kocaeli with our own vehicle.
• Outside Kocaeli: only products marked "Can be shipped by cargo" on the product page are sent by cargo; for shipments by cargo we choose the carrier. Products marked "Kocaeli only" on the product page are not sent outside Kocaeli. If a product in your cart cannot be delivered to the address you choose, you are warned before the order is completed.

2.2. Delivery fee

The delivery fee depends on the delivery method and order amount and is shown separately, as part of the total price, before you confirm the order. No delivery fee is charged on orders above the free-delivery amount stated on the Site. No additional charge that is not shown in the Order Summary is requested from you.

2.3. Delivery period

Our standard delivery target is 3–5 business days from the moment your payment reaches us; this is a target. The delivery day and time are confirmed with you by telephone. The maximum period we commit to is 30 days from the date your order reaches us; products are delivered in such a way that this period is in no case exceeded. The time slot you choose in the order (morning, noon, evening) is a preference, not a fixed appointment; our team calls you before delivery.

For products supplied on request, the size, form and stock are confirmed with the supplier after the order. A product being out of stock does not by itself extend the order period; if supply of the ordered product becomes impossible we notify you in writing within 3 days of learning of it and refund all payments collected within 14 days of the notice at the latest.

2.4. Receiving and inspecting

• In deliveries made with our own vehicle, live plants and turf rolls are inspected together with you at delivery. You may report a damaged, missing or not-as-ordered product to the delivering staff before the vehicle leaves and ask for a report to be drawn up.
• Not having inspected the goods at delivery, or not having reported, does not remove your statutory rights regarding defects and withdrawal.
• For parcels delivered by cargo, if possible check the outside of the parcel in front of the courier; if there is damage, have a damage report drawn up with the cargo company and tell us immediately.

2.5. Delivery by cargo

For products to be shipped by cargo we choose the carrier. The risk of loss and damage during shipment is ours until the product is delivered to you or to a third party you designate (see 2.7).

2.6. Not at the address

If you are not at the address during delivery, or you refuse delivery, a new delivery appointment is arranged. Any extra fee for redelivery or waiting is requested only if you have been told in advance and have given explicit consent; if you do not consent, no extra fee is requested.

2.7. Risk of loss and damage

We are responsible for loss and damage occurring until the Product is delivered to you or to a third party you designate. If you ask for the goods to be sent by a carrier you choose instead of our cargo company, we are not liable for loss or damage after the Product is handed to that carrier.

3. Cancelling an order before delivery

You may give up your order before the Products are delivered; as a consumer you can exercise your right of withdrawal also in the period between the formation of the contract and delivery. You need to send your cancellation request in writing to info@ismetpeyzaj.com (by law a withdrawal notice is given in writing or on a durable medium); if you notify us by telephone, please also confirm your order number by e-mail. If you have not yet paid, no payment is requested; if you have paid, the amount is refunded within 14 days of your notice reaching us. We may cancel orders for which payment is not made within four (4) days of the order date, and we notify you of the cancellation. For orders cancelled by us, the Products are returned to stock and, if payment has been made, it is refunded in full. For products stated to be outside the right of withdrawal (Section 5), we assess your request to cancel before delivery.

4. Right of withdrawal (14 days)

4.1. Right and period

As a consumer you have the right to withdraw, without giving any reason and without paying a penalty, from the Products you have received within 14 days. The period starts on the day the Product is delivered to you or to a third party you designate; handing the Product to our carrier is not treated as delivery. For Products delivered separately under a single order the day the last Product is delivered counts; for a Product made up of several parts, the day the last part is delivered. If you were not properly informed of your right of withdrawal, the period may be extended as provided by law.

4.2. How to use it

1. Notify your decision before the period expires by e-mail to info@ismetpeyzaj.com or in writing to Çiftlik Mahallesi, İhsaniye Adnan Menderes Caddesi No: 339, Gölcük / Kocaeli. You can use the sample withdrawal form in the Distance sales agreement or send a statement that gives your order number and clearly states your decision to withdraw.
2. We confirm by e-mail, without delay, that your notice has reached us.
3. Unless we offer to collect the Product ourselves, send the Product back to us within 14 days of the notice. We have not named a carrier for returns in the information given before ordering, so no return cost can be requested from you. After we receive your notice we tell you whether we will collect the Product from your address or which carrier is to be used for the return; the method of taking back the Product is determined together in this way. If you send it with a carrier we name, the return cost cannot be charged to you either.
4. When returning the Product, include your invoice / order number and, if you have it, the packaging.

4.3. Condition of the returned Product

If you use the Product within the withdrawal period in line with its operation, technical features and instructions for use, you are not liable for resulting changes and deterioration.

4.4. Refund

On withdrawal, we refund all payments we collected, including any delivery cost, within 14 days from the date the Product is delivered to the carrier named for returns, in a manner appropriate to the payment method you used when purchasing, in a single payment and without placing any cost or obligation on you. If you return the Product by a different carrier, this period starts on the date the Product reaches us. If withdrawal is exercised before the Product is delivered, the period starts on the date your notice reaches us.

5. Products to which the right of withdrawal does not apply

Under Article 15 of the Regulation on Distance Contracts, unless the parties agree otherwise, the right of withdrawal cannot be used in particular for: goods prepared according to your wishes or personal needs; goods that spoil quickly or whose expiry date may pass; goods whose protective elements such as packaging, seal or wrapping have been opened after delivery and whose return is not suitable for health and hygiene reasons; goods that after delivery are mixed with other products and by their nature cannot be separated.

If a product falls within one of these exceptions and the right of withdrawal cannot be used, this is stated clearly before ordering, on the product page and in the information given before ordering. For products for which no such statement is made, your right of withdrawal is reserved, for the 14-day period and on the terms on this page. For products outside the right of withdrawal, we may, at our own discretion after assessing the circumstances, offer a return or exchange; this does not affect your rights on defective goods. The defective-goods rights below also apply to products outside the right of withdrawal.

6. Damaged, missing or defective product

If the Product does not have the characteristics agreed at delivery or objectively lacks the characteristics it should have (a damaged, missing or wrong product, or a live product that was unhealthy at delivery), you may choose one of these rights under Article 11 of Law No. 6502:

• Withdraw from the contract by declaring that you are ready to return the Product,
• Keep the Product and ask for a price reduction in proportion to the defect,
• Ask for free repair if it does not require excessive cost,
• Where possible, ask for the Product to be replaced with a defect-free equivalent.

It is our obligation to fulfil the right you choose. A request for free repair or replacement is fulfilled within 30 business days at the latest; if you choose withdrawal or a price reduction, the whole price you paid or the reduction amount is refunded immediately. The costs arising from your use of the chosen right are ours.

Defects that appear within six months of the delivery date are presumed to have existed at delivery; liability for defective goods is subject to a two-year limitation period from delivery. For live products, whether the problem comes from a defect existing at delivery or from care or conditions of use afterwards is assessed according to the circumstances of the case; sending photographs of the product and its surroundings helps us assess this together with you.

To apply, write to info@ismetpeyzaj.com stating your order number, or call +90 543 309 32 56.

7. Refund amount for coupons and discounted orders

The amount refunded is what you actually paid for the relevant product; if a coupon or discount was applied, the discounted amount is used.

8. How to apply and disputes

For questions and requests: info@ismetpeyzaj.com · +90 543 309 32 56 · Çiftlik Mahallesi, İhsaniye Adnan Menderes Caddesi No: 339, Gölcük / Kocaeli. In a dispute you may apply to the consumer arbitration committee for disputes below the monetary limit announced each year by the Ministry of Trade, and for other disputes (after first applying to a mediator, except for the exceptions in Article 73/A of Law No. 6502) to the consumer court. You may apply to the consumer arbitration committee or consumer court of your place of residence or of the place where the transaction was made.